Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced.
If the order is cancelled, you will receive a full refund.
We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept returns of products.
Customers have the right to apply for a return within 14 days after receiving the product.

To be eligible for a return:

Your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Customers will only be charged once at most for shipping costs (this includes returns).
No restocking fee will be charged for returning a product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification confirming receipt.
We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed automatically, and a credit will be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

Check your bank account again.

Contact your credit card company — it may take some time before your refund is officially posted.

Contact your bank — processing times may vary.

If you’ve done all of this and still have not received your refund, please contact us at: service@joyfulgardenlife.com

Return Address

Please contact our Customer Service at service@joyfulgardenlife.com
 to obtain the return address.